Terms and Conditions of Sale – Custom Inflatable Tents UK
1. Interpretation
1.1. “Company” means Custom Inflatable Tents UK.
1.2. “Customer” means the person, firm or company who purchases Goods or Services from the Company.
1.3. “Goods” means any products, tents, accessories or items provided by the Company to the Customer.
1.4. “Services” means design, delivery, installation or any associated services rendered by the Company.
2. General
2.1. These Terms and Conditions shall apply to all contracts for the sale of Goods and Services by the Company to the Customer.
2.2. No variation to these Terms shall be binding unless agreed in writing and signed by a Director of the Company.
2.3. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the contract.
3. Quotations and Orders
3.1. All quotations are valid for 14 calendar days unless otherwise stated.
3.2. Orders are only accepted once confirmed in writing by the Company.
3.3. Changes to order specifications may incur additional charges and will affect production timelines.
4. Prices and Payment
4.1. All prices are exclusive of VAT unless stated otherwise.
4.2. Payment is required in full before production commences unless credit terms have been agreed in writing.
4.3. Late payments shall incur statutory interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Delivery
5.1. Delivery dates are estimates only. The Company will not be liable for any direct, indirect or consequential loss caused by any delay in delivery.
5.2. Standard delivery is approximately 15-working days from approval of final design and receipt of full payment.
5.3. The Company is not responsible for delays caused by customs, couriers, force majeure, strikes, pandemics, or other uncontrollable events.
6. Title and Risk
6.1. Risk in the Goods shall pass to the Customer upon delivery.
6.2. Title of the Goods shall not pass to the Customer until payment is received in full by the Company.
7. Design Approval
7.1. Customers must approve the digital design mock-up in writing before production begins.
7.2. Any errors in approved designs are the Customer’s responsibility. No reprints or refunds will be offered in such cases.
8. Warranty and Returns
8.1. All Goods are manufactured by our selected international factories. Any manufacturer’s warranty (typically up to 5 years on frame materials) is provided solely by the factory, not the Company.
8.2. The Company does not accept returns for any Goods that are custom printed, designed, produced to order, or otherwise personalised.
8.3. Refunds or returns will only be considered in cases of proven manufacturing defect, and only upon written confirmation and acceptance of liability by the original factory.
8.4. The Company shall not be held liable for defects or failures caused by user misuse, incorrect setup, weather-related damage, or wear and tear.
8.5. The Company does not offer a satisfaction guarantee, and non-fault-based returns (e.g. customer change of mind, aesthetic preferences, delivery delays outside our control) are not accepted.
8.6. No refunds will be issued unless legally required under the Consumer Rights Act 2015 or other mandatory UK regulations.
9. Liability
9.1. Nothing in these Terms shall limit or exclude the Company’s liability for death or personal injury caused by its negligence.
9.2. The Company shall under no circumstances be liable to the Customer for any loss of profit, indirect or consequential loss.
10. Force Majeure
10.1. The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any event beyond its reasonable control.
11. Intellectual Property
11.1. All design files and templates remain the property of the Company unless otherwise agreed in writing.
11.2. Design files may be shared upon request for professional use only, subject to Company approval.
12. Governing Law and Jurisdiction
12.1. These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
12.2. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with this agreement.
Price Match & Beat Guarantee
We offer a Price Match & Beat Guarantee on all custom inflatable tent orders. To qualify, customers must submit a genuine written quote from a UK-based supplier that matches the exact same product specifications, including:
Tent size, frame structure and material
Full digital print coverage and branding quality
Identical add-ons (walls, doors, awnings, tunnels)
Delivery timeframes and included services (e.g. pump, carry bag, repair kit)
Like-for-like warranty and return terms
The competing quote must be dated within 30 days of submission and addressed to the same customer requesting our match. Screenshots, verbal claims or unverifiable quotations do not qualify.
We reserve the right to verify any claims and reject match requests where specifications or inclusions differ. Custom Inflatable Tents is not required to match international quotes, promotional discounts, or below-cost pricing.
Any matched or beaten quote offer is at our discretion and must be approved in writing before production begins. Once approved, matched quotes are final and cannot be further negotiated or altered.