Privacy Policy

London Gazebo Hire Ltd t/a Custom Inflatable Tents
Effective Date: April 2025
Contact Email: quote@custominflatabletents.co.uk

1. Introduction

This Privacy Policy explains how London Gazebo Hire Ltd, trading as Custom Inflatable Tents, collects, uses, and protects personal data when you visit our website or engage with our services. We are committed to safeguarding your privacy and complying with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

By submitting your information or placing an order with us, you accept and agree to the practices described in this policy.

2. What Information We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Phone number

  • Shipping or delivery details

  • Uploaded files (logos, artwork, specs)

  • Customisation details and order notes

  • Payment-related info (via secure third-party platforms)

  • IP address and browser/device info

3. How We Use Your Data

We process your information for:

  • Responding to enquiries and providing quotes

  • Creating and supplying mock-ups

  • Processing orders and shipping tents

  • Handling warranty requests

  • Customer support and account management

  • Internal analytics and site improvement

  • Legal compliance and record keeping

We do not sell or share your data with any third party for advertising purposes.

4. Legal Grounds for Processing

We only process your data where lawful to do so, such as:

  • Consent – when you actively submit a request or upload files

  • Contract – when fulfilling an order or quote

  • Legal Obligation – for tax, accounting or compliance

  • Legitimate Interest – for improving service and fraud prevention

5. Data Retention

We retain your data only as long as needed for the purposes it was collected:

  • Quote and order info: typically 6 years

  • Design files: as long as needed for support or reorders

  • Emails: stored securely and periodically reviewed

You can request deletion at any time (unless required by law to retain).

6. Your Data Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent (where applicable)

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, email us at quote@custominflatabletents.co.uk.

7. File Uploads and Third Parties

When uploading files (e.g. logos, brand guides), we treat them with confidentiality. Files may be shared internally with our design team and manufacturer. We use secure platforms and limit access to authorised personnel only.

8. Cookies and Tracking

Our website may use minimal cookies for functionality and basic performance analytics. You will be prompted to accept or reject cookies on your first visit.

9. Warranty and Returns Policy (Linked to Data)

We retain your design approval and order data for warranty reference. Please note:

Warranty coverage is provided directly by the manufacturer. If the manufacturer rejects the warranty claim, we are not obliged to issue a refund or replacement.

Refunds or returns will only be offered if legally required or under a verified and approved manufacturer fault. Each order is custom-built, and once a design is approved, it cannot be refunded or returned unless the product is materially defective.

10. How We Protect Your Data

We use:

  • SSL encryption

  • Password-protected accounts

  • Secure upload links

  • Restricted access and cloud security

Despite best efforts, no system is ever 100% secure. Use of the site and file uploads are done at your own risk.

11. Changes to This Policy

We may update this policy from time to time. All changes will be published on our website, and we recommend reviewing it regularly.

12. Contact Us

If you have any concerns, questions, or data-related requests, contact:

London Gazebo Hire Ltd
Email: quote@custominflatabletents.co.uk